EMPLOYMENT

Job Title: Case Manager I

Work Location: Merced, CA (In-Person)

Position Type: Full-time, non-exempt

Pay: $23.50 - $26.00 / hour, depending on experience and qualifications

Benefits: Medical, vision, dental, and life insurance. 16 paid holidays, vacation, and annual company time off. 

Reports To: CalAIM Program Manager

Last Updated: May 28th, 2024

About Us:

United Way of Merced County is at the forefront of integrating innovative health solutions to improve patient outcomes, particularly for those with complex health needs. As part of the CalAIM initiative, we are committed to transforming our community's healthcare landscape by delivering comprehensive Enhanced Care Management (ECM) and Community Supports (CS) services. We aim to address social determinants of health, reduce health disparities, address chronic conditions by collaborating with healthcare partners, and ensure high-quality care for all members.

Position Overview

As a CalAIM Case Manager, you will play a critical role that is focused on delivering ECM and CS services. This position will require you to perform outreach services, case management, screenings/assessments, and client advocacy. This position will require the ability to track, document, and report data. Your primary responsibility is to be a champion for members enrolled in these programs, aiming to improve their health outcomes and overall well-being. 

Key Responsibilities

• Conduct comprehensive assessments to determine the needs of members.

• Develop, implement, and regularly update individualized care plans in collaboration with healthcare providers, family members, and other relevant stakeholders.

• Coordinate and facilitate access to medical, social, educational, and other services needed by members.

• Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to meet the evolving needs of members.

• Advocate for members to ensure they receive appropriate services and support within the CalAIM framework.

• Assist members with completing a variety of different forms, documents, and applications.

• Maintain accurate and up-to-date documentation of case management activities, member progress, and outcomes.

• Establish and maintain effective communication and relationships with community partners.

• Carry an active caseload of 30 members or more.

• Other related duties as assigned.

Recommended Competencies and Skills

• Strong customer service skills.

• Demonstrated ability to provide care, compassion, and empathy to our clients.

• Excellent communication and interpersonal skills.

• Cultural sensitivity, awareness, and knowledge.

• Strong problem-solving skills.

• Adaptability and resilience, with the ability to thrive in a dynamic, fast-paced environment.

• Ability to work independently and communicate effectively with your supervisor.

• Bilingual English/Spanish strongly preferred

Qualifications 

• Bachelor’s degree in social work, public health, or related field. Equivalent work experience will be considered. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

• Valid California Driver's license. Must have own reliable transportation with proof of valid auto insurance.

• Previous case management experience, preferably in a healthcare or social services setting.

• Proficient in using electronic computer systems and applications.

• Ability to walk frequently. Ability to lift and carry 10-15 pounds on a regular basis. Ability to physically meet the demands of this job. Must be able to sit or stand for long periods of time.