EMPLOYMENT

Job Title: Case Manager I

Work Location: Merced, CA (In-Person)

Position Type: Full-time, non-exempt

Pay: $23.50 - $26.00 / hour, depending on experience and qualifications

Benefits: Medical, vision, dental, and life insurance. 16 paid holidays, vacation, and annual company time off. 

Reports To: CalAIM Program Manager

Last Updated: May 28th, 2024

About Us:

United Way of Merced County is at the forefront of integrating innovative health solutions to improve patient outcomes, particularly for those with complex health needs. As part of the CalAIM initiative, we are committed to transforming our community's healthcare landscape by delivering comprehensive Enhanced Care Management (ECM) and Community Supports (CS) services. We aim to address social determinants of health, reduce health disparities, address chronic conditions by collaborating with healthcare partners, and ensure high-quality care for all members.

Position Overview

As a CalAIM Case Manager, you will play a critical role that is focused on delivering ECM and CS services. This position will require you to perform outreach services, case management, screenings/assessments, and client advocacy. This position will require the ability to track, document, and report data. Your primary responsibility is to be a champion for members enrolled in these programs, aiming to improve their health outcomes and overall well-being. 

Key Responsibilities

• Conduct comprehensive assessments to determine the needs of members.

• Develop, implement, and regularly update individualized care plans in collaboration with healthcare providers, family members, and other relevant stakeholders.

• Coordinate and facilitate access to medical, social, educational, and other services needed by members.

• Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to meet the evolving needs of members.

• Advocate for members to ensure they receive appropriate services and support within the CalAIM framework.

• Assist members with completing a variety of different forms, documents, and applications.

• Maintain accurate and up-to-date documentation of case management activities, member progress, and outcomes.

• Establish and maintain effective communication and relationships with community partners.

• Carry an active caseload of 30 members or more.

• Other related duties as assigned.

Recommended Competencies and Skills

• Strong customer service skills.

• Demonstrated ability to provide care, compassion, and empathy to our clients.

• Excellent communication and interpersonal skills.

• Cultural sensitivity, awareness, and knowledge.

• Strong problem-solving skills.

• Adaptability and resilience, with the ability to thrive in a dynamic, fast-paced environment.

• Ability to work independently and communicate effectively with your supervisor.

• Bilingual English/Spanish strongly preferred

Qualifications 

• Bachelor’s degree in social work, public health, or related field. Equivalent work experience will be considered. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

• Valid California Driver's license. Must have own reliable transportation with proof of valid auto insurance.

• Previous case management experience, preferably in a healthcare or social services setting.

• Proficient in using electronic computer systems and applications.

• Ability to walk frequently. Ability to lift and carry 10-15 pounds on a regular basis. Ability to physically meet the demands of this job. Must be able to sit or stand for long periods of time.

Job Title: Outreach Coordinator

Work Location: Merced, CA (In-Person)

Position Type: Part-time (25 hours per week)

Pay: $20.00 - $22.00 / hour, depending on experience and qualifications

Reports To: Chief of Staff

The Outreach and Digital Literacy Coordinator at United Way of Merced County (UWMC) coordinates disaster preparedness activities, engages with community partners, and promotes UWMC's programs. They will also be responsible for coordinating outreach and enrollment activities to advance digital literacy in Merced County under the California Public Utilities Commission (CPUC) grant. This role involves implementing outreach strategies, conducting monthly engagement activities, assisting with social media efforts, and providing detailed reporting to support the organization's mission of building a resilient community.

Key Responsibilities

1. Community Engagement and Peer-to-Peer Outreach

   • Implement a culturally appropriate peer-to-peer engagement strategy to educate and connect with diverse and vulnerable populations.

   • Build and maintain relationships with community partners to enhance the reach and impact of disaster preparedness initiatives.

2. Digital Training Enrollment and Inventory Management

   • Manage the enrollment process, including application intake, participant tracking, and follow-up communications.

   • Ensure all enrollment documentation is complete and accurately maintained.

   • Assist with identifying, purchasing, and creating an inventory of the technology needed to support the project.

   • Assist clients with navigating their own devices and maintain a “lending library” of devices for clients.

3. Program Outreach and Social Media Assistance

   • Conduct outreach for all UWMC programs to increase community awareness and participation. Outreach methods may include but are not limited to tabling at community events, canvassing, and attending community meetings/gatherings.

   • Assist in creating and managing social media content to promote disaster preparedness and other program outreach.

   • Coordinate with the communications team to ensure alignment of social media strategies with overall program goals.

4. Story Collection and Impact Reporting

   • Capture data and stories of impact that highlight outcomes and results of local strategies and community connections.

   • Prepare and submit these data and stories to funders in various formats, ensuring formal permission is granted for all stories.

5. Recommendations and Strategy Development

   • Assist in developing and implementing strategies to engage and educate the community about disaster preparedness and UWMC programs.

6. Meeting Participation and Reporting

   • Attend bi-monthly partner meetings and other relevant gatherings to represent UWMC and foster collaboration.

Qualifications

• The role requires driving within Merced County to participate in community events, including tabling, outreach, enrollment, setup, and take-down support.

• Experience in community engagement, disaster preparedness, or program outreach preferred.

• Strong communication and organizational skills.

• Strong proficiency in using various digital devices and platforms (e.g., smartphones, tablets, computers, internet browsers, email, social media, video conferencing tools, etc.)

• Ability to work independently and as part of a team.

• Proficiency in social media management and content creation.

• Valid California Driver's license and reliable transportation with valid auto insurance.

• Bilingual English/Spanish is strongly preferred.

• Vehicle Requirements: Must have access to a reliable vehicle for travel.

• Driver’s License and Insurance: Must possess a valid driver’s license and maintain current vehicle insurance.

Why Join Us

United Way of Merced County offers a supportive and collaborative environment where your work will directly impact the community. Join us in promoting disaster preparedness and program outreach to make a lasting difference in Merced County.

Job Title: Language Care Specialist I

Work Location: Merced, CA

Position Type: Full-Time, Non-Exempt

Salary: $23.50 - $26.00 / hour, depending on experience and qualifications

Reports To: Director of Language Services

Position Overview

This is the entry-level position for the Language Care Program. This position is distinguished from the Language Care Specialist 2 in having less experience in health care interpreting and/or in working with different cultural values and backgrounds. Under the direction of the Program Manager, the Language Care Specialist 1 facilitates communication between individuals who do not speak the same language. Interpreting activities usually take place between a patient (occasionally with family members) and a healthcare provider (doctor, nurse, lab technician, rehabilitation specialist etc.) in settings across the healthcare continuum, including but not limited to, doctor's offices, clinics, hospitals, home health visits, mental health clinics, and public health presentations.  

Key Responsibilities

• Participates in language proficiency and interpreter skills assessment through appropriate and available testing. 

• Serves as interpreter and language specialist for Language Care Programs.

• Adheres to the California Healthcare Interpreting Association Standards of Practice. 

• Allows job shadowing by more experienced peers and is willing to receive mentoring and constructive feedback. 

• Provides sight translation services when applicable. 

• Maintains daily activity reports and compiles client statistics as needed.

• Completes necessary paperwork in a timely fashion. 

• Participates in training and ongoing professional development through related continuing education activities, including formal and informal training on how to work in different cultural settings, and professional self-development trainings as required. 

• Dresses in appropriate attire in accordance with the setting, environment, and organizational policies. 

• Respects the boundaries of the professional role and avoids becoming personally involved to the extent of compromising the provider-patient relationship. 

• Remains calm and professional during stressful situations or when there is conflict. 

• Reports problems or conflicts to the Language Care Program Manager. 

• Attends meetings as required. 

• Maintains confidentiality standards as appropriate. 

• Performs other duties as assigned by the Language Care Program Manager. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position would also require handling confidential information in a responsible and professional manner. Fingerprinting is required.  

Education and/or Experience

Certificate of Bridging the Gap, or Connecting World's Training for Health Care Interpreters. High school diploma or equivalent in the United States. Completion of high school or equivalent in the target language preferred. English language proficiency testing required for individuals having completed high school or the equivalent abroad. Knowledge of the values and cultural health beliefs of the target culture. Knowledge of the U.S. healthcare system and interpreting experience.