EMPLOYMENT

Work Location: Merced, CA (In-Person)

Position Type: Full-time, non-exempt

Pay: $23.50 - $29.00 / hour, depending on experience and qualifications

Reports To: CalAIM Program Manager

Position Overview

As an ECM Case Manager, you will play a critical role that is focused on delivering Enhanced Case Managed (ECM) and Community Support (CS) services. This position requires that you perform outreach services, case management, screenings/assessments, and client advocacy. This position will require the ability to track, document, and report data. Your primary responsibility is to be a champion for members enrolled in these programs, aiming to improve their health outcomes and overall well-being.

Key Responsibilities

• Conduct comprehensive assessments to determine the needs of members.

• Develop, implement, and regularly update individualized care plans in collaboration with healthcare providers, family members, and other relevant stakeholders.

• Coordinate and facilitate access to medical, social, educational, and other services needed by members.

• Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to meet the evolving needs of members.

• Advocate for members to ensure they receive appropriate services and support within the CalAIM framework.

• Assist members with completing a variety of different forms, documents, and applications.

• Maintain accurate and up-to-date documentation of case management activities, member progress, and outcomes.

• Establish and maintain effective communication and relationships with community partners.

• Carry an active caseload of 50 members or more.

• Other related duties as assigned.

Qualifications

• Strong customer service skills.

• Demonstrated ability to provide care, compassion, and empathy to our clients.

• Excellent communication and interpersonal skills.

• Cultural sensitivity, awareness, and knowledge.

• Strong problem-solving skills.

Location: United Way of Merced County

Job Type: Full-Time

Salary Range: 50,000 - 60,000 a year based on experience

Reports to: Chief of Staff

Position Overview

United Way of Merced County is seeking a 211 Coordinator & CalAIM Outreach Specialist to oversee the day-to-day operations of the 211 call center while also conducting targeted outreach to potential CalAIM Enhanced Care Management (ECM) members. This role ensures that 211 calls are handled efficiently, the 211 resource database remains updated, and eligible Medi-Cal recipients are identified and connected to our ECM Supportive Services team.

The 211 Coordinator will supervise in-house 211 operations, including staff and volunteers, ensuring that calls are answered promptly and referrals are accurate. The CalAIM Outreach Specialist component of this role will focus on making the initial contact with potential ECM members via phone calls and successfully transitioning them to an ECM Care Specialist for full enrollment and ongoing support.

KEY RESPONSIBILITIES

• 211 Coordination & Supervision (60%)

  • Oversee he day-to-day operations of the 211 call center, ensuring timely and accurate responses to community inquiries.

  • Supervise in-house 211 staff and volunteers, providing training, scheduling, and daily support.

  • Assist in managing and updating the 211 resource database (iCarol), ensuring agencies and programs are reviewed 2-4 times per year and that referrals remain up to date.

  • Ensure that call response times and quality assurance metrics are met, supporting continuous improvement.

  • Serve as the point of contact for in-house 211 operations, coordinating with the Chief of Staff on program-wide strategies and challenges.

  • Provide basic data tracking and reporting to help assess program effectiveness and community needs.

  • Support disaster response efforts by ensuring 211 operates as a key resource during community crises, assisting with mobilization as needed.

• Community Outreach & ECM Support (40%)

  • Conduct outreach to potential ECM members via phone, text, or mailings, providing initial information about CalAIM services and eligibility.

  • Act as the first point of contact for newly identified Medi-Cal beneficiaries, explaining the benefits of ECM Supportive Services and addressing any questions or concerns.

  • Successfully transition engaged members to an ECM Care Specialist, ensuring they receive the full range of support available through the program.

  • Triage incoming calls and referrals related to ECM services, determining if clients need immediate assistance or connection to a care specialist.

  • Ensure all outreach efforts are culturally sensitive and tailored to the diverse populations of rural and migrant communities.

  • Document and track outreach efforts, ensuring compliance with CalAIM engagement protocols and providing regular reports on outreach success rates.

  • Work closely with the ECM Supportive Services team to coordinate smooth transitions for members into long-term care management services.

QUALIFICATIONS & SKILLS

• Bilingual in Spanish and English (verbal and written) – Required.

• Experience in call center operations, social services, or community outreach preferred.

• Ability to work in a fast-paced environment handling high call volumes and triaging client needs.

• Strong organizational and database management skills (iCarol experience preferred).

• Passion for community service and connecting individuals to vital resources.

• Experience working with Medi-Cal recipients, ECM programs, or CalAIM services is a plus.

• Comfortable working onsite and engaging in occasional community events and outreach activities.

Work Location: Merced, CA (In-Person)

Position Type: Full-time, non-exempt

Pay: $55,000 – $67,000 annually, depending on experience and qualifications

Reports To: Chief Financial Officer (CFO)

Position Summary

The Assistant Finance Manager supports the day-to-day financial operations of United Way of Merced County (UWMC) under the direction of the Chief Financial Officer (CFO). This role assists with financial reporting, reconciliations, budgeting, and accounts management, ensuring compliance with nonprofit accounting standards. The Assistant Finance Manager also monitors and supports the work of part-time bookkeepers assigned to the RISE program, ensuring financial best practices are followed. This is an accountant-level role, responsible for maintaining financial accuracy and assisting in financial compliance and tracking for both UWMC and the RISE program.

Key Responsibilities

• Financial Operations & Compliance

  • Collaborate with the CFO to manage daily financial activities for both UWMC and RISE.

  • Assist with accounts payable and receivable, general ledger entries, and month-end close processes.

  • Assist in preparing and analyzing financial statements, budgets, and forecasts to guide fiscal decision-making.

  • Ensure compliance with nonprofit accounting standards (GAAP), including cash management and monthly reconciliation of accounts.

  • Support with audits, grant and contract financial compliance.

• RISE Program Financial Oversight

  • Assist the CFO in monitoring and reviewing financial data handled by part-time bookkeepers, ensuring accuracy and compliance with RISE program financial requirements.

  • Work with program leads and grant managers to ensure RISE financial activities align with approved budgets.

• Budgeting & Reporting

  • Assist the CFO in preparing financial reports, expense tracking, and fund monitoring for both UWMC operations and RISE program services.

  • Support monthly financial reconciliations, reviewing and resolving discrepancies as needed.

  • Help track and monitor program expenses and funding allocations to maintain financial transparency.

• Internal Controls & Best Practices

  • Maintain documentation of financial transactions and records, ensuring accuracy and adherence to policies.

  • Assist in establishing and maintaining strong internal controls to safeguard financial integrity.

  • Support the CFO in training finance staff and nonprofit partners on financial best practices.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. 

• Two (2) years of professional accounting or financial management experience (preferably in a nonprofit, government, or grant-funded organization).

• Strong knowledge of accounts payable (AP), accounts receivable (AR), reconciliations, and financial reporting.

• Proficiency in financial data analysis, budgeting, and cash flow monitoring.

• Experience working with QuickBooks, fund accounting software, or similar financial systems.

• Strong attention to detail, accuracy, and ability to manage multiple tasks efficiently.

• Ability to review and interpret financial statements, ensuring accuracy in transactions and reports.

Why Join Us?

United Way of Merced County offers a supportive and collaborative environment where your work will directly impact nonprofits and community services. As an Assistant Finance Manager, you will gain hands-on financial management experience while supporting nonprofit organizations through the RISE program. This role offers opportunities for career growth into a Finance Manager position in the future.