211 is a free service that connects people to health and human services 24/7. It provides bilingual Call Specialists and supports over 150 languages through translation services. During disasters, 211 shares emergency updates on shelters and road closures.

211 operates like 911 for social services. When you call, your phone provider automatically routes you to your local 211 center for assistance

BY PHONE: Dial 211

BY TEXT: Text “HELP” to 898211

ONLINE: Visit www.211merced.org.

• BASIC NEEDS: Food banks, shelters, rent & utility assistance.

• HEALTH SERVICES: Medicaid, Medicare, crisis support, mental health, addiction recovery.

• EMPLOYMENT SUPPORT: Job training, career services, education programs.

• SPECIALIZED SUPPORT: Veterans, disability assistance, family caregivers.

• DISASTER RELIEF: Emergency response, recovery resources.

Yes, 211 operates in all 50 states, Washington D.C., and Puerto Rico, covering 99% of the U.S. population.

During hurricanes, floods, or wildfires, 211 provides evacuation routes, shelter locations, and recovery resources to help keep 911 lines free for life-threatening emergencies.

211 collects caller data on community needs, helping policymakers identify service gaps and improve local resource allocation.

• Monday-Friday (8AM - 5PM): United Way of Merced County operates 211.

• Evenings, Weekends & Holidays: Calls are handled by CAPK in Kern County.

211 has bilingual English and Spanish Call Specialists and provides 24/7 interpretation services in over 150 languages.